Refund & Return Policy

Please be aware that My Cookie Guy does not offer any types of returns.

Please pay attention when you place your order. Multiple orders from the same household will not be cancelled. 

You can always contact us for any question at contact@mycookieguy.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Due to the perishable nature of our business, once an item is purchased and received by the customer, the customer is solely responsible for the product or goods purchased. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.